MALAYSIA Airlines (MAS) is hopeful of a bigger allocation for the aviation industry in the 2014 Budget to be announced today.
Group chief executive Ahmad Jauhari Yahya said capacity at the Kuala Lumpur International Airport (KLIA) needs to be improved and ongoing investment is needed to keep the airport going.
"If we don't improve the infrastructure, in terms of air traffic (management systems) for example, the KLIA will reach its limit and this may result in congestion," he said after unveiling MAS' redesigned ticketing office at KL Sentral, here, yesterday.
He said MAS will be redesigning all 121 of its ticketing offices in the next three years as it aims to enhance customers' experience.
The airline's commercial director Dr Hugh Noel Dunleavy said the transformation is a step towards creating a consistent brand identity at MAS ticketing offices worldwide.
He said the new look is part of the airlines' journey to enrich passengers' experience, not just on board its aircraft but also on the ground.
Dunleavy said the renovation of the ticketing offices not only allows better interaction between MAS staff and the customers, but also indirectly helps increase its over-the-counter sales.
"Over-the-counter sales currently contribute about five to six cent to our group sales," he said, noting that increasing sales is not the airline's main objective when embarking on the refreshed look.
Dunleavy said with the transformation, the national carrier aims to provide a "one-stop shop" that offers greater convenience to customers to purchase tickets for MAS, Firefly or MASwings flights, as well as redeem Enrich Miles.
The flagship store at KL Sentral will have a special Enrich platinum personalised desk, four dedicated desks to serve first class, business class, Enrich gold and silver passen-gers and 12 counters for the economy class and Enrich blue members.
Effective tomorrow, the KL Sentral ticketing office will be serving customers seven days a week, including public holidays, from 4.30am to midnight.