MCMC fines major telcos for dropped calls

The Malaysian Communications and Multimedia Commission (MCMC) has imposed compounds totalling RM190,000 on three major telcos for breaching their licence conditions, notably, on complaints from the public concerning dropped calls.

DiGi Telecommunications Sdn Bhd was served four separate compounds totaling RM100,000, Celcom Axiata was docked RM60,000 for three separate compounds, and Maxis Mobile Services Sdn Bhd had two separate compounds amounting to RM30,000.

"The telcos were given ample time and reminders to resolve complaints received from their customers concerning the increased occurrence of dropped calls lately.

"As the industry regulator, we have no choice but fine them for failing to meet accepted standards and levels of service," said Datuk Mohamed Sharil Tarmizi, the MCMC Chairman.

Compounds were based on test results conducted by the MCMC in several locations in the country, said the MCMC in a statement.

More tests are being conducted nationwide to measure the quality of service provided by telcos, it added.

Mohamed Sharil said the MCMC is aware that the telcos have begun upgrading and making efforts to improve the quality of service in the country, but stressed that they should speed things up.

"The public should not have to tolerate the increasing incidences of dropped calls or poor service quality," he added.-- Bernama